So many times we focus on speaking the right words but we forget how we are saying them. For instance, if we are mad at someone but we don’t want them to know, we will hide our true feelings and talk to them like everything is peachy. We keep calm and speak like all is well. But thanks to our tone, they often get to know exactly how we are feeling. This then leads to a lengthy discussion or argument. Now, this is not bad per se. It’s good to hash out problems in personal relationships.
But imagine the same situation in a non-personal relationship, say with your boss or colleague. Sounds like a catastrophe, doesn’t it?
You gotta watch your tone along with your words. Each can bring out the best or the worst in the other.